Physician Code of Conduct

Every clinical decision — whether to evaluate a patient, whether to issue a prescription, what dose and route to use, when to adjust treatment, and when to discontinue therapy — is made by the licensed clinician based on the patient's individual medical evaluation. Good Guy Rx does not direct, influence, or override clinical judgment.

Clinicians are not compensated based on the volume of prescriptions issued, the price of medications prescribed, or whether a patient is approved or denied for treatment. Compensation is structured so that the clinician's only incentive is to do right by the patient.

• Clinicians review the patient's intake responses, medical history, and any laboratory results provided before making any clinical determination.
• If a patient is not an appropriate candidate for a requested medication, the clinician will not prescribe it, regardless of patient preference or expectation.
• Clinicians will recommend alternative treatments, additional workup, or in-person referral when clinically appropriate.
• Clinicians will not minimize, dismiss, or pressure patients regarding their concerns, comfort, or questions.
• Clinicians will not make pricing-contingent treatment recommendations. The price of a medication does not influence whether it is prescribed.

When a clinician prescribes a compounded medication through the Good Guy Rx platform, the clinician acknowledges that compounded drugs are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or quality. The clinician must determine that a compounded formulation is clinically appropriate for the individual patient — not a substitute selected for cost or convenience alone.

Patients receiving compounded medications will be informed in plain language that the medication is compounded, what that means, and what alternative FDA-approved options exist where applicable.

• Clinicians respond to in-app patient messages within one (1) business day for non-urgent questions, and same-day for urgent symptom reports.
• Clinicians provide ongoing dose-adjustment guidance, side-effect management, and refill review for the duration of the patient's treatment.
• Clinicians document each clinical decision in the patient's chart with the reasoning behind it.
• Clinicians make clear to every patient that the Good Guy Rx platform is not a substitute for emergency care. Patients are instructed to call 911 or go to the nearest emergency department for any emergency.

Clinicians do not hold financial relationships with pharmaceutical manufacturers, compounding pharmacies, or third parties that could influence their clinical recommendations on the Good Guy Rx platform. Clinicians disclose any potential conflict of interest to Good Guy Rx in writing before accepting patient evaluations.

Clinicians treat all patient information as protected health information (PHI) under HIPAA and applicable state privacy law. Clinical notes, medical histories, and prescription records are stored in the platform's HIPAA-secured patient portal. Patient information is not shared outside of the clinical relationship except as required by law, court order, or the patient's explicit written authorization. See our HIPAA Notice of Privacy Practices for details.

• Clinicians comply with all federal and state laws governing the practice of medicine, telehealth, controlled substances, and prescription drug dispensing.
• Clinicians self-report any adverse event, suspected drug interaction, or safety concern through the platform's reporting system, in addition to mandatory FDA MedWatch reporting where applicable. See our Adverse Event Reporting policy.
• Clinicians cooperate with all medical-board investigations and disclose any disciplinary action.
• Clinicians may not prescribe controlled substances through the Good Guy Rx platform unless explicitly authorized under federal and state law.

• You have the right to a clear explanation of your diagnosis, treatment options, and expected outcomes.
• You have the right to refuse any prescription or recommendation without penalty.
• You have the right to request your medical records at any time.
• You have the right to be evaluated by a clinician who is licensed in your state.
• You have the right to file a complaint about the care you received. Contact hello@goodguyrx.com to begin the process, or contact your state's medical board directly.

For questions about this Code of Conduct, contact our medical-affairs team at medical@goodguyrx.com.